Frequently Asked Questions

Where do I send my photos of my pet?

Email me them after you place your order to stitchedbyalan@icloud.com

I’ve just placed an order and I haven’t received my confirmation email?

Check your spam, sometimes my emails fall into your spam folder. If its not in there then please give me an email on stitchedbyalan@icloud.com and I will confirm it for you!

My order has been dispatched and I haven’t received it yet?

I send all my parcels First Class Signed for or Tracked 24 so should be there 1-3 days after dispatch. This sometimes due to Royal Mail may be up to 10 days! If your order doesn’t arrive after 10 working days from dispatch please give me a message!

Im after something a bit different, do you do other custom embroidery?

I will happily give anything a go!, give me an email at stitchedbyalan@icloud.com